Create needed port forwarding rules relating to your home modem. This is the most problematic the principle process. To check this, you will need to be on another broadband contact. Once connected, navigate to Start -> Run and type cmd usually. Then type "telnet " ie, "telnet the.2.3.4 23456". Once again, this should return an empty cmd window if successful and a blunder if failed. If all the tests above have been successful, the refund policy command is unsuccessful, next problem indicates there is a problem on the router port forwarding the Remote Desktop request. Just be sure to have browse the manual and port forwarded this good.